Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotion
- Viewing Orders
- Updating Account Information
Shipping & Delivery
We ship all orders via USPS within 1 business days of your order. We will issue your tracking information to the e-mail account provided through PAYPAL.
Privacy & Security
We do not sell or rent our customer information to any third party organizations.
Our e-commerce site does use cookies to track shopping cart activity and to store session information. You can clear these cookies or disable cookie tracking within your own browser definitions.
Information included in your customer account is stored and transmitted via 256 bit secure socket layer encryption via our e-commerce engine.
Returns & Replacements
Money back guarantee for returned – unopened, original condition product. The following rules must apply in order for a return.
Money back guarantees only apply for if processed within 7 days of original receipt
- Original packaging must be completely intact and resellable at the time of a return
- return the remainder of the goods in question to us in appropriate packaging (make sure all open packages are sealed tightly to prevent leakage),Please note that all original containers, e.g. Foil bags and outer packaging, must be retained by you and returned to us when claiming a refund.
- Product that has any appearance of misuse, tampering or damage caused other than by shipping will not be refunded.
- Shipping is not refundable.
- In order to return a package, you must contact us at WeSellIncense@live.com and explain the nature of your refund request including providing details for the Order number and your information so that we can review and approve the return.
- There will be a fee of 30% added to all orders returned as a restocking fee.
We reserve the right to refuse the money back offer if we discover any attempt to counterfeit or defraud us of the original product provided to you.
Replacement product will be shipping in exchange for damaged goods, upon return of said product. The product must be returned with the original packaging intact, including opened containers, bags or foils. Requests to exchange product must be submitted within 7 days of original receipt.
We strongly recommend that upon the return of product to us, that you ship it back with a tracking number. We are not responsible for return shipments sent without a tracking number and delivery confirmation.